Dear Valued Customer,
We would like to thank you for choosing us as your preferred hardscape installer. Your Landscaping and Hardscaping is accompanied by a (1) year warranty. Many of the materials we use are backed by their own warranties also when properly installed. We would like you to review this warranty in full and please let us know if you have any questions or concerns.
Guarantee and Warranty Policy
· The customer must present proof of purchase in either the form of a signed contract or sales invoice from Leo Landscape if any claims are brought to our company to address.
· All follow up maintenance was followed by homeowner as recommended after installation by Leo Landscape.
· This warranty is effective only upon payment in full by the customer within fourteen days from date of completion, final walk through and final inspection, and also any additional charges resulting from change orders.
Payments not received within sixty days may void warranty and may result in a late fee. If full payment is not made within ninety days then Leo Landscape will add additional late fees and may take legal action against client to pursue payment. We strive hard to keep our employees paid on a timely manner upon completion of projects. Payment schedules are vital to keep project on track so please be mindful of this during your project and please contact project manager or office with any questions.
· The original client must be the one making the claim. The warranty in non-transferrable.
· Timeliness of the warranty work performed shall be at the discretion of the contractor, (typically within thirty days from time of claim).
· Claims must be submitted in writing either via mail or email format and accompanied by at least three photos of the problem area(s).
· Once Leo Landcape has been notified by a client, we ask for ten days to arrange a time to have the issue assessed by our company and come up with a solution in writing for the client to agree to and then it can be scheduled within thirty days to be addressed.
1. Hardscape Warranty
1.1. This warranty covers any defects in materials and all installation and workmanship with the exceptions stated below. Refer to 1.3.
-1.2. This warranty runs for a period of one year from the time of substantial completion of the landscape.
-1.3. Exempt from warranty:
- Fading or discoloration of materials or product used
- Damage due to improper use, neglect, vandalism, animal damage and Acts of God
- Staining of any nature from outside sources, improper care, or cleaning.
2. Flatwork Warranty
1. What to Expect with your Concrete Flatwork Surfaces
Interior concrete floor surfaces are finished smooth. Interior surfaces include the house and garage floors
(Sometimes porches and patios). A finished smooth surface allows for easy maintenance. Please be aware that smooth finishes are very slippery when moistened. Exterior concrete service walks and driveway are broom finished. This surface finish is less slippery and designed to be walked on even when wet.
A common misconception is that your driveway, porch or sidewalk surface will last and hold indefinitely.
Unfortunately, this is not true. Exterior concrete (particularly in Colorado) is subject to inclement weather, and heavy vehicle traffic. These result in normal wear on the surface of the concrete. While concrete is a very durable product it is not always without its flaws. Sometimes the surface of the concrete may appear to be popping of flaking off. If this is minimal (a few here or there) it is quite possible that a stone or stone(s) close to the surface popped out. This is nothing to worry about since the integrity of the slab is not compromised. If you experience a lot of popping and/flaking of the surface (more than 20%) then you may have a warranty issue.
Another common misconception is color matching. It is not possible to match the exact color of your porch to your sidewalk or to your driveway. Sometimes even the different pours of your driveway will not match exactly (most driveways require two or more loads of concrete, even these will vary in color). This is especially true if concrete placements are made on different days. Most of these color variations are minor and most will fade over time. If you are considering replacing one or two squares of your driveway or sidewalk that have popped or are flaking then take into consideration the color difference that will 2 result between the older sections and the newly poured section. This color variation will take many years to blend together and will be more noticeable than a few pops.
Concrete will crack. We don't like it either, but it is going to happen. Here's why. Concrete is a strong and very rigid material. Concrete floors are poured over large areas (ie. floors and driveways, etc) of more pliable materials (sand or gravel). Since these are unlike materials we design the concrete to compensate for this difference by either cutting or forming control joints in the surface of the slab. These control joints are places we want the concrete to crack. Control joints are cut into the concrete slab surface between 12 and 24 hours after the concrete is placed.
However, sometimes cracks occur before the joints are cut. We do everything we can to control cracking. There is
no guarantee that the concrete will not develop crack(s) in other locations and later on. A crack that is 1/4 of an inch or less (height or gap) is not a warranty issue.
Shifting & Settling
Most driveways, service walks and some garage floors will have some shifting (separation or height difference) over time — this is not uncommon. If you notice that your driveway or garage floor has moved a little or sounds hollow, this is nothing to be concerned about either, especially if there are no cracks present. This is not a warranty issue. If your home has a patio or service walk, then it is possible that it may settle somewhat. When we placed the concrete we compacted the surface sand to 8" deep below the slab, but this is no guarantee that the concrete work will not settle. We cannot warranty against settling because the sub-grade (below the surface sand) is beyond our control.
Frost Heave & Cracking
Colorado is in a severe weather region. Throughout any given winter there are many freeze-thaw cycles. During these events your exterior concrete is likely to heave up but will most likely settle back to its normal elevation again. Unfortunately, the slab is susceptible to cracking during a frost heave event. Cracking related to frost heave is not a warranty issue.
It is possible that your neighbor's concrete may appear to have a different texture or finish than yours. This is common and is no cause for concern. Concrete is a wearing surface and it will also change color over time.
3. The What & How of Our Warranty
The industry standard for repair or replacement is greater than a 1/4 of an inch displacement (either height or gap). We may warranty cracks that exceed 1/4 of an inch in height or gap.
Popped or Flaked Concrete
We will repair or replace a section or sections of your flatwork if it can be defined within our warranty.
Part of the decision to execute warranty repair or replacement will be determined if the minimum 20%, Industry Standard, of total area is affected.
We may repair or replace our work if a minimum of 20% of the total work area is popped or flaking, except for the driveway approach.
Because your driveway approach is subject to salt overspray during the winter months we do not warrant for popped or flaking surfaces in this area.
General Matters Related to Our Warranty
The decision to repair or replace concrete will be determined at the sole discretion of Leo Landscape LLC.
Use of any salt or deicing chemicals will void warranty.
Warranty issues will be addressed during the months of June, July and August. If we are unable to service you during these months then we will service you the following year (even if your warranty expires during the delay).
To validate a warranty item, you must contact us before your warranty expires. The initial installation must be paid for in full and a Dispute Resolution Agreement must be signed before warranty issues will be resolved. Dispute
Resolution Should a defect in the Work occur which is covered by this warranty or should a disagreement occur which cannot be resolved after serious attempts between Leo Landscape LLC and Builder or Homeowner it is agreed that a third-party arbitrator shall be contracted to resolve said Differences. Costs related to arbitration shall be equally divided between Leo Landscape LLC and Builder or Homeowner. It is understood that the arbitrated ruling is binding and replaces the right to litigation, a jury trial and the right to participate in a class action or similar proceedings.
Customer Care of Concrete
*Do not drive on the "new" concrete for at least 14 days.
Do not allow water to drain beneath the slab.... settlement cracks may develop.
Do not apply deicing chemicals (salt) for snow and ice removal the first winter. As an alternative, sand can be used for traction.
*WARNING: Never use deicers containing ammonium sulfate or ammonium nitrate (i.e. fertilizers). Such products are known to aggressively attack concrete.
*Apply a good quality sealer. Contact your contractor, local Ready-Mix producer or building supply store to purchase a concrete sealer.
*Follow the manufacturer's instructions for sealer application.
Re-application of the sealer is generally recommended every year.
For stain removal, do not use harsh acids. Use a product specifically designed for the stain in question and for use on concrete.
4. Plant Warranty
2.1. Plant material supplied by Leo Landscape is guaranteed for one (1) year from the time of acceptance, provided that proper maintenance and protection has been performed (watering, weeding, cultivation, etc.) with the exceptions stated below. Refer to 2.3.
2.2. This warranty is limited to a one-time, free of charge, replacement per plant within the given time period only. 2.3. Exempt from warranty:
- Under watered or neglected plants o Vandalism, animal damage or Acts of God
- Any special request plants which are not hardy to our area as well as annuals and bulbs
- If the plant has been moved from its original location
- Plants installed in pots or raised planters
2.4. Trees and shrubs can show some stress immediately following planting, but normally they will recover quickly. Keep a close eye on your new plants. At the first sign of something unusual with your new plant material, contact us immediately regarding your concerns.
We can then assist you with information to help keep your new plant material healthy before further damage occurs. Under watering, over watering, insect infestation and lack of winter watering can all have adverse effects on a young plant.
5. Lawn Warranty
3.1. This warranty covers over seeding of seeded lawns and replacement of new sod installations with the exceptions stated below. Refer to 3.3.
3.2. This warranty runs for a period of 60 days from time of installation.
3.3. Exempt from warranty:
-Under watered or neglect
-Vandalism, animal damage or Acts of God
-High traffic areas
3.4. New lawns generally fail due to improper irrigation coverage. At the first sign of browning please adjust your water application rate quickly, and contact us immediately regarding your concerns.